Frequently Asked Questions – Jonusy Atelier
1. How do I place a custom order?
Just upload your artwork or image, choose your frame color, and proceed to checkout. We'll handle the rest — from printing to delivery.
2. What sizes do you offer?
We currently offer standard sizes A3, and custom requests depending on availability. Feel free to reach out for specific sizing needs.
3. Do you provide same-day delivery?
Yes, we offer same-day delivery for selected areas in West Malaysia(Klang Valley), including weekends. Delivery fees vary by location.
4. How long is delivery for other regions?
West Malaysia: 1–2 working days
East Malaysia: 3–5 working days
International orders: Delivery time varies by country and carrier.
5. What is the frame made of?
Our frames are made of fiberboard with a premium polystyrene front cover — lightweight, durable, and won’t yellow over time.
6. What paper do you use for printing?
We print on Canon’s top-tier professional photo paper for exceptional color depth, sharpness, and longevity.
7. Can I place a bulk or corporate order?
Yes! We accept bulk, gifting, or corporate orders. Please contact us directly for special pricing and assistance.
8. Will I get a preview or confirmation?
Yes — after placing your order, our specialist will contact you to confirm your design before it’s printed.
9. Do you accept returns?
We offer returns for damaged or incorrect items. Reach out within 3 days of receiving your order with photos of the issue.
10. Do you ship internationally?
Yes, we ship worldwide! Rates and delivery times vary based on destination.