Global Shipping
Prints Delivered Worldwide
At Jonusy Atelier, we are dedicated to providing our printing services to customers in Asia, Europe, and anywhere else around the globe. We ensure that your prints can reach you, no matter where you are.
How We Ship
Careful Packaging:
Each order is securely packaged to ensure it arrives in perfect condition.Reliable Shipping Methods:
We partner with trusted carriers to offer standard shipping options, ensuring your items arrive safely.Shipping Information:
We are proud to offer free global shipping on all orders! This is made possible by using shared cargo containers, which allows us to deliver your items efficiently. Please allow us additional time for processing and shipping, as your order may be affected by customs clearance due to the cargo containers. Shipping details will be provided after your item begins sorting from the cargo.Customs and Duties:
Please note that customs duties and taxes may apply for international orders. These fees are the responsibility of the customer and vary by region.
Total Estimated Timeframe
From the time you approve your design to receiving your final product, the total estimated timeframe is approximately 14 business days. This includes:
- Review & Approval
- Processing Time: Up to 2 business days
- Shipping & Delivery: Up to 14 business days
Estimated Delivery Times
Delivery times depend on your location and selected shipping method. We strive to deliver your order as quickly as possible!
各地域の配達時間(Time of Delivery):
In Malaysia, we offer same-day delivery in selected areas, next-day delivery across West Malaysia, and 3–5 working days for East Malaysia.
Estimated Global Delivery Time:
| Delivery times may vary due to public holidays and weekends. |
Questions?
If you have any questions about our shipping process, feel free to reach out to our customer support team at support@jonusy.com. We’re here to help!
Our customer support team is available to assist you during the following hours:
Weekdays: 9:00 AM – 10:00 PM GMT
Weekends: 10:00 AM – 4:00 PM GMT
(GMT+8)
Our customer support team is always online and ready to assist you! We strive to respond to your inquiries on the same day, ensuring you get the help you need quickly.